The Brandmeister Support Ticket System leaves a lot to to be desired. Are they getting too big to handle the system? Are they just not accepting new talk groups. Who knows. Decide for yourself.
BMW-1202 was created 6 April – topic not important here, just the number.
BMW-1218 was created 15 April to create a talk group. That’s 9 days for 16 tickets. That’s less than 2 tickets per day. As of today 21 April there has been no response other than an automated reponse saying they have the ticket and the are working on it. That implies one of three things.
1) I am on their ignore list.
2) They don’t want to install new talk groups.
3) They are just too busy at 2 tickets/day to handle my request. Too may other things to do?
Two requests for a status update also were ignored.
How long does it take to create a talk group. On TGIF it is created in a couple of minutes within minutes of making the request.
BMN-1218
Canada Storm Watch & Reporting to Environment Canada WAITING FOR APPROVAL
Activity
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Philip Thompson
LATEST
This ticket is now 5 days old. Please advise on the status of this request
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Philip Thompson
Please provide an update on this request (3 days Old)
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Philip Thompson
Please provide a static talk group.
This request is being made on behalf of a local Regional Group that is part of a National Organization(CANWARN) connected to Environment Canada.
https://weather.gc.ca -
Request requires approval. 1 approval needed.
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Details
- Callsign
- xxxx
- DMR ID
- xxxxx
- Talkgroup name
- CanWarn
- Talkgroup
- 30232
- Description
- CANWARN is a volunteer organization of ham radio operators who report severe weather when they see it to Environment Canada. What they do is called ground-truthing. They confirm on the ground what satellites and radars see in the atmosphere. When Environment Canada’s weather centres issue severe weather watches or warnings, they alert the CANWARN volunteers at the organization’s regional stations in the affected areas. The volunteers contact other CANWARN members on the ham radio, tell them a watch or warning has been issued and ask them to report signs of approaching severe weather. These include lightning, hail, cumulonimbus clouds or as they are known in the trade CBs, and funnel clouds, which if they touch down are then called tornadoes.
CANWARN is organised in local networks. When CANWARN members spot severe weather, they send their reports to the CANWARN network controller who forwards them to Environment Canada’s severe weather office in Toronto using either a special telephone line or the CANWARN web page. At the weather office, the severe weather meteorologist combines the data from the satellites and radar with the information from the ground to refine the forecast or prepare a severe weather watch or warning. In Ontario, CANWARN stations are equipped with computers, printers, and ham radio equipment, and are located in community centres such as airports, police stations and senior citizens complexes.